Mr. Helpful |
In the eyes of the bank, if anybody were actually looking at individual accounts, I'm only a good customer because I use my cards ALOT. They don't get any interest from me, they only get the fees they charge the merchants I shop with.
A month ago, I received the "Your Credit Card Statement is Available On-Line" email. I opened it, and saw that I had a late fee. I checked my old emails, and could not find an email with my bill for the previous month. I looked, and it had been just over 30 days since my last payment.
Guptar |
I'm no conspiracy theorist, but this has happened to me before. Once in 20+ years. I wanted to call and complain. In the old days, I would get somebody in Kansas, or some place where they used to hire customer service representatives with no accent...but those days are long gone, and we all know I would have gotten Guptar who would read policy from a manual. So, I paid the late fee, and rotated my credit cards - not going to use that one again, just in case.
And then today...
I received another "Your Credit Card Statement is Available On-Line" email. I opened it, and saw that I had a $1.50 "Minimum Interest Charge." The charge was leveled on 10/20, the end of the billing cycle. The card had a zero balance at that time, and was paid in full at the end of the previous billing cycle.
I can not figure it out. I don't want to call and discuss it with Guptar.
I sent an email through their system.
Topic: Disputed Fee/Charge
Comment: Why am I charged a $1.50 Minimum Interest Charge on a balance of $0.00? Please remove the charge, or I will leave you after 20+ years. Your choice.
That is where it stands. I say they cut and paste an automatic response, with something about the time they sent the bill, and the time I paid it, etc.
What do you think they will do?